Privacy policy

Privacy Policy

Trade Name: Electro-Voice
Legal Entity: Cavitak Marketing Private Limited
Website: https://buyelectrovoice.com/
Email: connect@buyelectrovoice.com
Phone: 07285015015 / 6358800166

Last Updated: August 13, 2026

Electro-Voice, operated by Cavitak Marketing Private Limited ("Electro-Voice", "we", "us" or "our"), operates the website https://buyelectrovoice.com/ and provides products and related services through the website.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us, create an account or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect:

Contact Information

  • Name;

  • Email address;

  • Telephone/mobile number;

  • Billing address;

  • Shipping address; and

  • Other contact information you provide.

Order and Transaction Information

We may collect information relating to:

  • Products purchased;

  • Order number;

  • Invoice information;

  • Transaction amount;

  • Payment status;

  • Shipping information;

  • Cancellation requests;

  • Service or warranty requests; and

  • Return/refund requests.

Payment Information

Payments may be processed through third-party payment service providers such as Razorpay and other payment providers made available at checkout.

We may receive transaction-related information such as payment status, transaction reference and other information required to confirm and fulfil your order.

We do not intend to store complete card numbers, CVV numbers or payment passwords on our own systems.

Device and Usage Information

When you access our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device information;

  • Operating system;

  • Pages visited;

  • Referring pages;

  • Approximate location information;

  • Date and time of access; and

  • Website interaction information.

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order or contact us;

  • Automatically when you browse our website;

  • Through cookies and similar technologies;

  • Through Shopify and technology service providers;

  • Through payment providers;

  • Through logistics and delivery partners; and

  • Through other service providers assisting us with our business.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders;

  • Process payments;

  • Arrange shipping and delivery;

  • Provide customer support;

  • Handle cancellation, refund, replacement and warranty requests;

  • Communicate with customers regarding orders;

  • Improve our website and services;

  • Maintain customer accounts;

  • Prevent fraud and unauthorized transactions;

  • Protect the security of our website;

  • Comply with applicable legal obligations;

  • Maintain business and transaction records; and

  • Send promotional communications where permitted and where applicable.

4. Sharing of Personal Information

We may share information with service providers where reasonably necessary to operate our business, including:

  • Shopify;

  • Payment processors such as Razorpay;

  • Banks and financial institutions;

  • Shipping and logistics companies;

  • Technology and hosting providers;

  • Customer support providers;

  • Analytics providers;

  • Marketing providers where applicable;

  • Professional advisers; and

  • Government, regulatory or law-enforcement authorities where required by law.

We do not sell customer personal information as a standalone product.

5. Shopify

Our online store is hosted and powered by Shopify.

Shopify may process information about your access to and use of our store in accordance with its own privacy practices.

You can review Shopify's privacy information through Shopify's official privacy resources.

6. Payment Providers

Payments on our website may be processed by third-party payment providers.

When you choose a payment method, information necessary to process and authenticate the transaction may be shared with the relevant payment provider.

Payment providers may process your information under their own privacy policies and terms.

7. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning;

  • Remember preferences;

  • Understand website usage;

  • Improve website performance;

  • Support shopping-cart functionality; and

  • Provide relevant marketing or analytics where enabled.

You can control certain cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Marketing Communications

Where permitted, we may send promotional communications about products, offers or services.

You may opt out of marketing communications by using an unsubscribe mechanism included in the communication or by contacting us.

We may continue sending essential transactional communications, such as order confirmations, shipping updates, payment information and service messages.

9. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Completing transactions;

  • Providing services;

  • Maintaining business records;

  • Warranty and service support;

  • Resolving disputes;

  • Preventing fraud; and

  • Complying with applicable legal, tax and accounting obligations.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policies of those websites before providing personal information.

12. Children's Privacy

Our website is intended for general consumers and is not knowingly directed at children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion or other applicable privacy rights.

To make a privacy-related request, contact:

connect@buyelectrovoice.com

We may need to verify your identity before processing certain requests.

14. Complaints and Privacy Concerns

If you have a concern regarding our handling of personal information, contact us:

Email: connect@buyelectrovoice.com
Phone: 07285015015 / 6358800166

We will review and respond to privacy-related complaints within a reasonable period and in accordance with applicable law.

15. International Processing

Some service providers used by us or by Shopify may process information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable legal requirements.

The updated policy will be published on this page with a revised "Last Updated" date.

17. Contact

Electro-Voice
Operated by Cavitak Marketing Private Limited

Cavitak, 9, Vitthalbhai Patel Colony,
Opp. Lakhudi Talavdi, Naranpura,
Ahmedabad, Gujarat, India – 380014

Email: connect@buyelectrovoice.com
Phone: 07285015015 / 6358800166