Shipping policy
Trade Name: Electro-Voice
Legal Entity: Cavitak Marketing Private Limited
Website: https://buyelectrovoice.com/
Email: connect@buyelectrovoice.com
Phone: 07285015015 / 6358800166
Last Updated: August 13, 2026
Thank you for choosing Electro-Voice. We are committed to processing and delivering your order safely and efficiently.
1. Shipping Coverage
We currently deliver across India through reliable logistics partners.
We currently do not offer international shipping.
If an address is located in a remote or non-serviceable area, our support team may contact the customer to arrange an appropriate delivery option.
2. Order Processing
Orders are generally processed within 1–2 business days after order confirmation, excluding Sundays and public holidays.
Orders placed after 3:00 PM IST may be processed on the next working day.
After dispatch, the customer will receive a dispatch confirmation and tracking information where available.
3. Estimated Delivery Time
Estimated delivery after dispatch:
- Metro cities: 2–4 business days
- Non-metro cities: 4–7 business days
- Remote areas: 7–10 business days
These are estimates and are not guaranteed delivery dates.
Delivery may take longer because of circumstances outside our reasonable control, including:
- Weather conditions;
- Courier or logistics delays;
- Public holidays;
- Local restrictions;
- Natural events;
- Transportation disruptions; or
- Incorrect or incomplete address information supplied by the customer.
4. Shipping Charges
Free shipping is available on eligible prepaid orders within India as displayed during checkout.
If Cash on Delivery (COD) is offered for a particular order, a handling fee may apply where stated at checkout.
Any applicable shipping or handling charges will be displayed before the customer completes the order.
5. Order Tracking
Customers can track their shipment using the tracking information provided by email or SMS after dispatch.
If tracking information has not been received within approximately 3 business days after placing an order, contact:
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name;
- House/building number;
- Street/locality;
- City;
- State;
- PIN code; and
- Contact telephone number.
Delays or failed deliveries resulting from incorrect or incomplete information may not be attributable to Electro-Voice.
7. Inspection at Delivery
Customers are encouraged to inspect the package at delivery.
If there is visible damage to the outer packaging, customers should, where reasonably possible, refuse delivery or contact Electro-Voice support promptly with photographs/videos and order details.
8. Delivery Delays
Delivery dates are estimates. Electro-Voice is not responsible for delays caused by third-party logistics providers or circumstances outside our reasonable control.
We will, however, reasonably assist customers in following up with the relevant logistics provider where a shipment is delayed.
9. Failed Delivery / RTO
If a shipment cannot be delivered because of customer-related reasons, including refusal to accept delivery, incorrect address, repeated failed delivery attempts or non-availability, the shipment may be returned to origin.
Any refund or further shipment in an RTO situation will be handled in accordance with our Refund, Return & Cancellation Policy and applicable law.
10. Contact
For shipping and delivery assistance:
Electro-Voice – Customer Support
Email: connect@buyelectrovoice.com
Phone: 07285015015 / 6358800166
Address:
Cavitak, 9, Vitthalbhai Patel Colony,
Opp. Lakhudi Talavdi, Naranpura,
Ahmedabad, Gujarat, India – 380014
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM
Electro-Voice may update this Shipping & Delivery Policy from time to time. The latest version will be published on this website.
